Your personal data belongs to you. This policy explains exactly what BC33 collects, why we collect it, how we use it, and what rights you have over it. No jargon, no vague language.
Our Commitments
Before you read the full policy, here are the six core privacy commitments that shape how BC33 handles your data.
BC33 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data is used to operate your account and improve your experience — nothing else.
BC33 only collects the data we actually need. We don't ask for information that isn't necessary for account operation, payment processing, or legal compliance. If we don't need it, we don't collect it.
All personal data stored by BC33 is encrypted at rest and in transit. Payment information is handled exclusively by our certified payment processors — BC33 never stores your full mobile wallet credentials on our servers.
You have the right to access, correct, and delete the personal data BC33 holds about you. Submit a request to our support team and we will respond within 30 days. Data deletion requests are honoured subject to legal retention requirements.
If you've opted in to BC33 marketing communications, you can opt out at any time. Every marketing email includes an unsubscribe link. You can also update your communication preferences directly from your BC33 account settings.
When BC33 shares data with third parties — payment processors, identity verification services, or regulators — we tell you who they are and why. There are no hidden data-sharing arrangements. This policy covers all of them.
BC33 ("BC33", "we", "us", "our") operates the online gaming platform accessible at bc33.net, including the BC33 mobile app and all associated services. This Privacy Policy applies to all personal data collected through these channels.
BC33 is the data controller for the personal information you provide when registering and using the platform. This means we are responsible for deciding how your data is collected, stored, and used. If you have any questions about how BC33 handles your personal data, contact us at [email protected].
Scope: This policy covers all personal data collected via the BC33 website, mobile app, live chat, email correspondence, and any other interaction you have with the BC33 platform or support team.
BC33 collects personal data in two ways — information you provide directly, and information collected automatically when you use the platform.
| Data Type | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Registration and KYC verification |
| Contact Data | Mobile phone number, email address | Registration |
| Payment Data | Mobile wallet number (bKash, Nagad, Rocket) | First deposit and withdrawal requests |
| Verification Documents | NID scan, passport copy, selfie photo | KYC verification when requested |
| Support Communications | Chat transcripts, email content | When you contact BC33 support |
| Data Type | Examples | Purpose |
|---|---|---|
| Device Data | Device type, OS version, browser type | Platform compatibility and fraud detection |
| Usage Data | Pages visited, games played, session duration | Platform improvement and responsible gaming |
| Transaction Data | Deposit amounts, withdrawal history, bet history | Account management and regulatory compliance |
| IP Address | Your internet connection's IP address | Fraud prevention and geographic compliance |
| Cookie Data | Session tokens, preference settings | Platform functionality and analytics |
Note: BC33 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where directly relevant to a responsible gaming assessment you have requested.
BC33 uses your personal data for the following purposes:
If you have opted in to marketing communications, BC33 may send you information about promotions, new games, and special offers via SMS or email. You can withdraw this consent at any time by updating your preferences in account settings or clicking the unsubscribe link in any marketing message.
Important: BC33 will never use your personal data for purposes beyond those listed here without first obtaining your explicit consent or being required to do so by law.
BC33 processes your personal data on the following legal grounds:
Your right to object: Where BC33 processes your data on the basis of legitimate interests, you have the right to object to that processing. Contact us at [email protected] to raise an objection and we will review it promptly.
BC33 does not sell your personal data. We share data only with the following categories of third parties, and only to the extent necessary for the stated purpose:
BC33 shares your mobile wallet number and transaction details with bKash, Nagad, and Rocket to process deposits and withdrawals. These providers operate under their own privacy policies and are responsible for the security of data within their systems.
When you submit KYC documents, BC33 may share these with a third-party identity verification provider to confirm your identity and age. These providers are contractually bound to use your data only for verification purposes and to delete it once verification is complete.
BC33 may disclose personal data to regulatory bodies, law enforcement agencies, or courts where required by law or where we have a good-faith belief that disclosure is necessary to prevent fraud, protect the safety of users, or comply with a legal obligation.
BC33 uses third-party providers for hosting, analytics, and customer support infrastructure. These providers access personal data only as necessary to perform their services and are bound by data processing agreements that restrict how they may use your data.
No cross-border transfers: BC33 does not transfer your personal data to countries outside Bangladesh except where required by the payment processing or identity verification services described above, and only where adequate data protection safeguards are in place.
BC33 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the platform is used. Here is a breakdown of the cookies we use:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential Cookies | Keep you logged in, maintain session state, enable core platform functions | No — required for the platform to work |
| Preference Cookies | Remember your language, display settings, and notification preferences | Yes — disabling may affect your experience |
| Analytics Cookies | Measure page visits, session duration, and feature usage to improve the platform | Yes — opt out via cookie settings |
| Security Cookies | Detect fraudulent logins and protect your account from unauthorised access | No — required for account security |
You can manage cookie preferences through your browser settings. Note that disabling non-essential cookies will not affect your ability to play games or make transactions on BC33, but some personalisation features may not work as expected.
BC33 retains your personal data for as long as your account is active and for a period after account closure as required by law and our internal policies. Here is a summary of our retention periods:
After the applicable retention period expires, BC33 will securely delete or anonymise your personal data so that it can no longer be linked to you.
Data deletion requests: If you request deletion of your data before the end of the applicable retention period, BC33 will delete all data that is not subject to a legal retention obligation and will inform you of any data that must be retained and the reason why.
BC33 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, or disclosure.
Data breach notification: In the event of a data breach that is likely to result in a risk to your rights and freedoms, BC33 will notify affected users as soon as reasonably practicable and will take immediate steps to contain and remediate the breach.
As a BC33 user, you have the following rights over your personal data. To exercise any of these rights, contact BC33 support at [email protected]. We will respond within 30 days.
Request a copy of all personal data BC33 holds about you, including how it is used and who it has been shared with.
Request correction of any inaccurate or incomplete personal data BC33 holds about you.
Request deletion of your personal data, subject to any legal retention obligations that prevent immediate deletion.
Request that BC33 restrict processing of your data while a dispute about its accuracy or use is being resolved.
Request your personal data in a structured, machine-readable format so you can transfer it to another service.
Object to BC33 processing your data for marketing purposes or on the basis of legitimate interests.
BC33 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps designed to prevent minors from creating accounts.
If BC33 becomes aware that personal data has been collected from a person under 18, we will immediately close the associated account, delete the personal data, and return any deposited funds to the original payment source.
If you believe a minor has created a BC33 account, please contact us immediately at [email protected] so we can investigate and take appropriate action.
Parents and guardians: If you share a device with a minor, please ensure your BC33 account is protected with a strong password and that you log out after each session. BC33 is not responsible for access by minors resulting from shared device use.
BC33 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. The date of the most recent update is shown at the top of this page.
When we make material changes to this policy, we will notify registered users via email or an in-platform notification before the changes take effect. Minor clarifications or corrections may be made without individual notification.
Continued use of BC33 after an updated Privacy Policy has taken effect constitutes your acceptance of the revised policy. If you do not accept the changes, you should stop using BC33 and request account closure before the new policy takes effect.
Stay informed: We recommend bookmarking this page and reviewing it periodically. All previous versions of this policy are available on request by contacting BC33 support.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way BC33 handles your personal data, please get in touch through one of the following channels:
BC33 aims to respond to all privacy-related requests within 30 days. For complex requests, we may need additional time and will inform you of the expected timeline.
For more information on how BC33 protects your gaming experience, visit our Responsible Gaming page or review our Terms and Conditions.